Customers must use the Attach icon to upload files. Agents can upload files by dragging and dropping the file from the file explorer into the conversation canvas. Similarly, when you enable the option for agents, agents can send attachments from the communication panel to the customers. When you enable the option for customers in the General settings configuration of your channel, customers can include attachments with their messages. You can enable or disable the capability for your agents and customers to send file attachments during a conversation. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages. An additional license is required to access Omnichannel for Customer Service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |